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About Abrams

MADE IN ONTARIO, CANADA

Founded in 1984 by Joey Gagne, we have more than 32 years of experience in car towing, roadside assistance, vehicle transport and commercial towing services.

Our fleet of over 160 trucks offers a full range of state-of-the-art towing and recovery vehicles, including scores of light-duty tow trucks and flatbeds, tri-axle trucks, 50-ton heavy wreckers and hydraulic float trailers. We are ready for any size job – from motorcycles to motor homes and 18-wheel semis.

Abrams Towing employs more than 200 team members in seven metro locations throughout Ontario, including Toronto, Mississauga, Hamilton, North York, Oakville, Windsor and Ottawa, proudly providing more than 200,000 vehicle tows each year.

Frank Giddings
Frank GiddingsVP Of Operations
Long-regarded as the operational heartbeat of the Abrams Towing team, Frank Giddings began working at Abrams more than 25 years ago. Frank’s experience and expertise ensure that computer systems, our call centre, tow operators and the auto clubs we partner with all work together with clockwork precision.

Frank enjoys renovating his home, spending time with family and playing with his dog, Kasper.

Shirley Freud
Shirley FreudHuman Resources Manager
Shirley Freud heads up Abrams Towing quality control, leading the industry in legal compliance, performance management and ISO 9001:2008 standards. She is responsible for ensuring that the right resources are in the right place at the right time.

Shirley’s favourite part of working at Abrams Towing is staff diversity.

John Somerville
John SomervilleTraining Manager
John Somerville has been with us since 2009 and is the founder and manager of Abrams’ Tow Truck Operator Training Centre. John makes sure that every team member is highly qualified and certified to excel in their roles.

In his spare time, John enjoys travel, motor sports and attending tow shows.

Abrams Towing proudly operates a 20,000 square foot state-of-the-art Tow Truck Operator Training Centre, dedicated to giving its drivers and dispatchers hands-on training. The training centre consists of both indoor and outdoor area for hands-on recovery training, classes and skill testing.  Our comprehensive approach to learning includes Safety Training, Wreckmaster Certification, First Aid Training and Customer Service Training.

WreckMaster training and certification is the gold standard that certifies a towing operator’s knowledge and operational skills, as required for light-, medium-, or heavy-duty towing and recovery operations. Abrams Towing requires WreckMaster training and Certification for all tow operators. When an abrams operator arrives, you can rest assured that we are prepared to service you with the highest level of safety, proficiency and quality available.
Your health and safety is our primary concern, so our towing operators are prepared to step in to provide basic CPR in case of an emergency. Every one on our staff is required to undergo basic Red Cross training and certification.
We strive to set the standard for providing superior towing service to our customers and we continually work to improve our level of performance. Careful tow operator training is complemented by on-going customer service training for our tow dispatchers and operators. We focus on understanding, communication and problem-solving, so we can guarantee that you receive the highest level of service 24 hours a day, seven days a week.
The International Organization for Standardization (ISO) is an independent, non-governmental membership organization and the world’s largest developer of voluntary international industrial standards. ISO is the international gold standard for ensuring quality and performance.

Abrams Towing’s ISO 9001:2008 Certification ensures that you consistently receive the highest level of quality, safety, efficiency and service available in the towing industry.

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